We’ll confirm your schedule before we begin. Timelines depend on the agreed scope, timely feedback, and the materials needed to start.
From your first enquiry to handover, our process follows three stages: Commence, Collaborate, and Conclude. The activities within each depend on your engagement.
Commence
We start by reviewing your enquiry to understand the business, your ambitions, and what is prompting the work. If a conversation would help us understand what you need, we’ll invite you to a Click Chat to discuss the business and the project.
From there, we agree on the scope, deliverables, responsibilities, timing, and investment. We send the invoice and agreement, and the agreement leads you into your client workspace. Once the agreement and required initial payment are complete, we gather the materials and information needed to start.
Collaborate
We develop the understanding your engagement needs and explore the relevant possibilities with you. Through Seek, this leads to a recommended direction and practical brief. Where design production is included, we develop the work with you through the agreed feedback and approval stages, explaining our decisions and drawing on your knowledge of the business as we refine it.
Your client workspace keeps shared materials, communication, and project updates accessible. Design reviews and working files may also use the tools agreed for the engagement.
Conclude
We review the work against the agreed scope and prepare the approved deliverables for handover. You receive the files, access, and guidance included in the engagement so you can put the work to use.
We complete the launch, rollout, and follow-up activities included in your engagement. If you need support beyond the agreed scope, we discuss what would be useful and agree on the responsibilities, timing, and fees before continuing.